At Intelligent Finance, we want all our services to be as easy to use as possible and available to people with physical disabilities. This area describes the accessibility of our services.
If you have hearing or speech difficulties, you can call Typetalk on: 0800
95 95 98 and ask the operator to call Intelligent Finance
on: 0345 609 4343.
Our literature is available in large print, audio and Braille. Please contact us for further information.
If you require help in making the text on our pages larger, please follow these steps to increase the text size on your browser.
For visually impaired users, we recommend the following speaking browsers which are available for a free trial period:
IBM Home Page Reader (HPR)
IBM Home Page Reader (HPR) (Please note you must have Internet Explorer V 5.0 or higher on your system to use this product).
Jaws for Windows
Some specific actions we have taken include:
Our web site
As much as possible, we are following the guidelines established by the official Web Accessibility Initiative (WAI) from the World Wide Web Consortium (W3C). These include:
- using meaningful ALT text for all images and providing descriptive text of significant images
- limiting the page width to 600 pixels so that horizontal scrolling is not required even for users with small screens
- avoiding the use of FRAMES which are difficult for special browsers to interpret.
- providing text descriptions of multimedia content on our site
- using descriptive link titles
Our Contact Centre and customer services
Special needs applicants can register their requirements during the application process. Based on this we will provide you with materials to make banking with Intelligent Finance easier. These include:
For blind or visually impaired users:
- brochures
- letters
- statements and forms in audio or large print for easier reading
- a signature template to help you sign debit, credit and cheque cards
- your card details in Braille to make it easier to order goods or services by phone
For deaf or hard of hearing users:
- a Typetalk service to relay messages
- a Minicom service for customers with a text phone (to be introduced shortly)
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